Frequently asked questions

FREQUENTLY ASKED QUESTIONS

ORDERS & SHIPPING

How can I place an order?
You can place an order directly on our online store. Simply select your items, proceed to checkout, and follow the steps to complete your purchase.

What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, American Express) as well as PayPal and other secure payment options.

How long does shipping take?
Delivery times vary depending on your location. Standard shipping usually takes 3-5 business days, while express options may be faster. You will receive a tracking number once your order is dispatched.

Do you ship internationally?
Yes, we deliver to multiple countries worldwide. Shipping costs and delivery times depend on the destination.

Can I modify or cancel my order?
If you need to make changes, please contact us immediately. Once an order is processed, modifications may not be possible.

RETURNS & EXCHANGES

What is your return policy?
You may return unused items within 14 days of delivery for a refund or exchange. The items must be in their original condition with all tags attached.

How do I initiate a return?
To return an item, please follow the instructions provided in your order confirmation email. Returns must be sent back with the original packaging.

How long does it take to process a refund?
Refunds are typically processed within 5-7 business days after we receive the returned items. The refund will be issued to your original payment method.

PRODUCT CARE

How should I care for my bag?
To maintain the quality of your bag, avoid exposure to excessive moisture, heat, or direct sunlight. For leather products, use a soft cloth for cleaning and store in a dust bag when not in use.

What materials are used in your products?
We prioritize high-quality materials, including premium leather, suede, and durable fabrics. Each product description includes detailed material information.

WARRANTY & REPAIRS

Do your products come with a warranty?
Our items are crafted with the utmost care. If you encounter any manufacturing defects, please reach out within the warranty period for assistance.

Can my bag be repaired?
Depending on the issue, repairs may be possible. We recommend professional handling for any damages to ensure the best results.

GIFT SERVICES

Do you offer gift wrapping?
Yes, we provide gift wrapping services. You can select this option during checkout.

Can I include a personalized message with my order?
Absolutely! You may add a gift note at checkout, and we’ll include it with your shipment.